Para iade politikası

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ayyildizertann@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ayyildizertann@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ayyildizertann@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ayyildizertann@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ayyildizertann@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ayyildizertann@gmail.com.

Son Güncelleme: 5 Temmuz 2025

Keysofti.com olarak müşterilerimize %100 orijinal, dijital olarak anında teslim edilen yazılım lisansları (Windows, Office vb.) sunmaktan gurur duyuyoruz. Müşteri memnuniyeti bizim için önemlidir ancak dijital ürünlerin doğası gereği iade ve geri ödeme işlemleri belirli kurallar çerçevesinde yapılmaktadır.

1. Dijital Ürün Niteliği

Keysofti.com üzerinden satın alınan tüm ürünler dijital içeriklidir ve e-posta veya müşteri paneli aracılığıyla teslim edilir. Lisans anahtarı müşteriye ulaştıktan sonra kullanılmış kabul edilir ve iadesi mümkün değildir.

2. İade Edilemeyen Durumlar

Aşağıdaki durumlarda iade veya geri ödeme yapılamaz:

  • Lisans anahtarı aktive edilmişse,

  • Ürün e-posta yoluyla teslim edilmiş veya müşteri panelinden görüntülenmişse,

  • Sistem uyumsuzluğu nedeniyle ürün çalışmıyorsa,

  • Ürün yanlışlıkla satın alınmışsa veya müşteri hatasından kaynaklı sorun varsa,

  • Ürün teslim edildikten sonra "vazgeçme" veya "fikrini değiştirme" durumu oluşmuşsa.

3. İade veya Değişim Yapılabilen Durumlar

Aşağıdaki durumlarda iade veya ürün değişimi yapılabilir:

  • Lisans anahtarı çalışmıyorsa ve teknik ekibimizce geçersiz olduğu onaylanmışsa,

  • Ürün 24 saat içinde teslim edilmemişse,

  • Teknik bir sorun nedeniyle ürün hiçbir şekilde kullanılamıyorsa.

Bu tür durumlarda müşteri, satın alma tarihinden itibaren 3 gün içinde bizimle iletişime geçmeli ve durumu belgeleyen ekran görüntüsü veya hata mesajları gibi kanıtları sunmalıdır.

4. İade Talebi Nasıl Yapılır?

İade veya değişim talebinde bulunmak için bizimle WhatsApp destek hattı üzerinden iletişime geçebilirsiniz:

📞 +90 539 693 39 61

Lütfen aşağıdaki bilgileri iletiniz:

  • Sipariş numarası

  • Satın alma sırasında kullanılan e-posta adresi

  • Sorunu gösteren ekran görüntüsü (varsa)

5. Son Karar Hakkı

Keysofti.com, şüpheli durumlarda veya kötüye kullanım ihtimalinde geri ödeme talebini reddetme hakkını saklı tutar. Tüm talepler adil şekilde değerlendirilir; ancak destek ekibimizin vereceği karar kesin ve bağlayıcıdır.

6. İletişim

İade ve geri ödeme politikamızla ilgili her türlü sorunuz için bizimle WhatsApp üzerinden iletişime geçebilirsiniz:

📞 +90 539 693 39 61